Guest Service Agent - 3pm to 11pm
Hampton Inn by Hilton Ashland City Hampton Inn by Hilton Ashland City Ashland City, TN Ashland City, TN Part-time Full-time Part-time Full-time From $13 an hour From $13 an hour 3 days ago 3 days ago 3 days ago We are the Hampton Inn by Hilton in Ashland City and looking for talented individuals to join our Guest Service team.
If you are interested, please apply and join the amazing team for the Hampton Inn Ashland City! Guest Service Representative Job Description The Guest Service Representative works under the direction of the Front Desk Manager or General Manager.
His or her responsibilities include performing daily checklist activities, checking in and out guests, providing optimum guest service & satisfaction, showing individual effectiveness, and sales through on-site or telephone reservations.
Primary Responsibilities ? Reviews all arrivals and ensures that proper CRM procedures are followed for room assignments ? Checks in and out guests of the hotel and ensures their method of payment and final bills are correct ? Making reservations on the phone or in person using the hotels reservation flow chart ? Gives directions and general information to the guest about the local area ? Takes in and gives out cash from a cash drawer that is balanced after each shift ? Follows proper internal controls established by the Front Desk Manager and General Manager ? Responds promptly to any guests inquires or complaints ? Offer alternate solution if guest demand cannot be met ? Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger ? Take initiative to speak to a guest first ? Acknowledges every guest with eye contact & a smile or greeting ? Other duties as assigned them to Physical Requirements ? Walking and standing throughout shift (approximately 8 hours) ? Use of keyboard and telephone ? Some bending, lifting and carrying ? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Job Types:
Full-time, Part-time Pay:
From $13.
00 per hour Expected hours:
30 - 40 per week
Benefits:
Dental insurance Employee discount Health insurance Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
Why are you a good candidate for the Hampton Inn Ashland City Guest Service position? This position does require weekend availability.
Are you available on weekends? This position can be fulltime or parttime with hours from 3pm to 11pm.
What hours and days are you available to work?
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person The Guest Service Representative works under the direction of the Front Desk Manager or General Manager.
His or her responsibilities include performing daily checklist activities, checking in and out guests, providing optimum guest service & satisfaction, showing individual effectiveness, and sales through on-site or telephone reservations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
If you are interested, please apply and join the amazing team for the Hampton Inn Ashland City! Guest Service Representative Job Description The Guest Service Representative works under the direction of the Front Desk Manager or General Manager.
His or her responsibilities include performing daily checklist activities, checking in and out guests, providing optimum guest service & satisfaction, showing individual effectiveness, and sales through on-site or telephone reservations.
Primary Responsibilities ? Reviews all arrivals and ensures that proper CRM procedures are followed for room assignments ? Checks in and out guests of the hotel and ensures their method of payment and final bills are correct ? Making reservations on the phone or in person using the hotels reservation flow chart ? Gives directions and general information to the guest about the local area ? Takes in and gives out cash from a cash drawer that is balanced after each shift ? Follows proper internal controls established by the Front Desk Manager and General Manager ? Responds promptly to any guests inquires or complaints ? Offer alternate solution if guest demand cannot be met ? Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger ? Take initiative to speak to a guest first ? Acknowledges every guest with eye contact & a smile or greeting ? Other duties as assigned them to Physical Requirements ? Walking and standing throughout shift (approximately 8 hours) ? Use of keyboard and telephone ? Some bending, lifting and carrying ? Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Job Types:
Full-time, Part-time Pay:
From $13.
00 per hour Expected hours:
30 - 40 per week
Benefits:
Dental insurance Employee discount Health insurance Vision insurance Schedule:
8 hour shift Day shift Holidays Monday to Friday Weekends as needed Work setting:
In-person Application Question(s):
Why are you a good candidate for the Hampton Inn Ashland City Guest Service position? This position does require weekend availability.
Are you available on weekends? This position can be fulltime or parttime with hours from 3pm to 11pm.
What hours and days are you available to work?
Experience:
Hotel
Experience:
1 year (Preferred) Work Location:
In person The Guest Service Representative works under the direction of the Front Desk Manager or General Manager.
His or her responsibilities include performing daily checklist activities, checking in and out guests, providing optimum guest service & satisfaction, showing individual effectiveness, and sales through on-site or telephone reservations.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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